Shipping policy

SHIPPING POLICY

 Welcome to StreamShop Australia! We are committed to providing you with the best online shopping experience possible. This Shipping Policy outlines the terms and conditions regarding the shipping of products from our store. Please read this policy carefully before making a purchase.

Order Processing Time

  • Processing Time: Orders are typically processed within 0-2 days. This includes order verification, quality check, and packaging.

Shipping Time

  • Average Shipping Time: The average time for order processing is between 0-2 days, orders generally are processed within the day. Order close off is 11pm Perth WA (GMT+8). Orders that are placed on the weekend will be processed as if it is a regular day. The average transit time for our products is approximately 6-9 days. Our overall delivery date is generally 6-11 days. This timeframe includes the time it takes for the product to be shipped from our suppliers to your doorstep.
  • Shipping Carriers: We partner with reliable carriers such as Australia Post and Toll, to ensure your order reaches you in a timely manner. The carrier used for your order will be chosen based on the best available option at the time of shipping.

Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders.

Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.
  • Tracking Availability: Tracking information may take up to 48 hours to update after shipping confirmation.
  • Please visit our tracking page to check order status.

Delivery Issues

  • Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the carrier directly.
  • Delayed Delivery: While we strive to ensure timely delivery, there may be delays due to factors beyond our control (e.g., customs processing, weather conditions). If your order has not arrived within the estimated time, please contact our customer support team.

Customs, Duties, and Taxes

  • Customs Charge On Orders: For all orders, any customs, duties, or taxes are the responsibility of the customer. These fees vary by country and are not included in our shipping charges.
  • Customs Clearance: Delays due to customs clearance are beyond our control. Please check with your local customs office for more information on potential fees and processing times.

Incorrect Address/Order Cancellation

  • Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to an incorrect address provided by the customer.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
  • Order Cancellation: If you wish to cancel your order please contact support ASAP, orders are automatically fulfilled so we may not be able to cancel your order if you take too long to let us know. If this does happen please contact support and we can offer you a return at your shipping expense.

Policy Updates

  • We periodically update our Shipping Policy
  • Stay informed by checking our website for the latest information.

 

Business Name: StreamShop Australia

Email: hello@streamshopau.com

Address: 102 Railway Road, Daglish, 6008, WA, Australia

Phone Number: +61 467 816 375

 

Thank you for shopping with StreamShop Australia! We appreciate your business and look forward to serving you again.