Can it be used in an infrared sauna?
Yes. The panel includes a dedicated infrared sauna mode as well as a traditional and hybrid mode, so it works across all sauna types.
Can it be used in a humid or steam sauna?
Yes. With an IP65 waterproof rating it is fully protected against moisture, steam, and humidity built for the conditions inside a working sauna.
What temperature can it handle?
The panel operates in ambient temperatures up to 60°C with a maximum tolerance of 90°C, suitable for even the hottest sauna environments.
What wavelength do the panels use?
1060nm near-infrared, which penetrates deeper into tissue than standard 850nm devices making it well suited for recovery and muscle relief during or after sauna sessions.
How long do the LEDS last?
The LEDs are rated to 100,000 hours and backed by a 3 year warranty, so longevity is not a concern with daily sauna use.
What is Your Returns Policy?
We offer a 60-day money-back guarantee on all Streamshop devices. If you are not completely satisfied, contact our team within 60 days of receiving your order and we will take care of it. Please read our full returns policy for more details.
Who Covers Return Shipping Costs?
If the item is faulty or damaged we cover the return shipping cost. If you are returning for change of mind, return shipping is at your expense.
How Long Does a Refund Take to Process?
Once your return is received and inspected, refunds are typically processed within 3 to 5 business days back to your original payment method.
What if my Device Arrives Damaged?
Start by identifying your primary goal and how you'll realistically use it. Facial masks are designed specifically for skin rejuvenation, anti-aging, and complexion improvements. Handheld devices work well for targeting localized pain points like shoulders, knees, or specific muscle groups. Wearable wraps treat joints and problem areas hands-free, so you can continue working or relaxing during treatment. Panels offer the most flexibility since you can treat multiple body areas in one session, face one day, back the next. For comprehensive wellness, athletic recovery, or treating large areas efficiently, full-body mats and beds provide complete coverage in shorter timeframes. Device power also matters: higher irradiance (>100mW/cm²) delivers therapeutic doses faster but typically costs more, while lower-powered devices work well if you have time for longer sessions. Think about your budget, available space, and whether convenience or maximum power is your priority.
What Warranty do Streamshop devices Come With?
All Streamshop devices come with a minimum 2-year warranty. Our SS-series red light therapy panels come with a 3-year warranty, reflecting the premium build quality and longevity of the product.
What Does the Warranty Cover?
The warranty covers manufacturing defects and faults that occur under normal use conditions. It does not cover physical damage, misuse, unauthorised modifications, or general wear from normal use.
How do I Make a Warranty Claim?
Contact our customer service team with your order details and a description of the fault. We will assess the claim and arrange a repair or replacement as quickly as possible.
What Happens After the Warranty Period?
We still want to help. Contact our team after the warranty period and we will do our best to support you with repairs or replacement parts where possible.
Are There any Contraindications that I Should be Aware of?
Red light therapy is not recommended for pregnant or breastfeeding women, people with active or suspected cancer, those with photosensitive conditions, anyone taking medication that causes light sensitivity, and those with epilepsy or seizure history. This is a general guideline only and if you are unsure please consult your healthcare provider before use.
Is Red Light Therapy Safe?
Yes, red light therapy is non-invasive, painless, and considered safe for most people when used as directed. Our devices emit no EMF radiation, and red light therapy itself has been extensively studied and used in both clinical and home settings worldwide.
Do I Need to Wear Eye Protection?
We recommend avoiding direct eye exposure during use. Protective eyewear is included with devices that emit higher intensity light. Always follow the safety guidelines provided with your specific device.
Can I Use Red Light Therapy Every day?
Daily use is safe for most people and many of our customers use their devices daily as part of their wellness routine. Always follow the session length and frequency guidelines included with your device.
Can it be used in an infrared sauna?
Yes. The panel includes a dedicated infrared sauna mode as well as a traditional and hybrid mode, so it works across all sauna types.
Can it be used in a humid or steam sauna?
Yes. With an IP65 waterproof rating it is fully protected against moisture, steam, and humidity built for the conditions inside a working sauna.
What temperature can it handle?
The panel operates in ambient temperatures up to 60°C with a maximum tolerance of 90°C, suitable for even the hottest sauna environments.
What wavelength do the panels use?
1060nm near-infrared, which penetrates deeper into tissue than standard 850nm devices making it well suited for recovery and muscle relief during or after sauna sessions.
How long do the LEDS last?
The LEDs are rated to 100,000 hours and backed by a 3 year warranty, so longevity is not a concern with daily sauna use.
What is Your Returns Policy?
We offer a 60-day money-back guarantee on all Streamshop devices. If you are not completely satisfied, contact our team within 60 days of receiving your order and we will take care of it. Please read our full returns policy for more details.
Who Covers Return Shipping Costs?
If the item is faulty or damaged we cover the return shipping cost. If you are returning for change of mind, return shipping is at your expense.
How Long Does a Refund Take to Process?
Once your return is received and inspected, refunds are typically processed within 3 to 5 business days back to your original payment method.
What if my Device Arrives Damaged?
Start by identifying your primary goal and how you'll realistically use it. Facial masks are designed specifically for skin rejuvenation, anti-aging, and complexion improvements. Handheld devices work well for targeting localized pain points like shoulders, knees, or specific muscle groups. Wearable wraps treat joints and problem areas hands-free, so you can continue working or relaxing during treatment. Panels offer the most flexibility since you can treat multiple body areas in one session, face one day, back the next. For comprehensive wellness, athletic recovery, or treating large areas efficiently, full-body mats and beds provide complete coverage in shorter timeframes. Device power also matters: higher irradiance (>100mW/cm²) delivers therapeutic doses faster but typically costs more, while lower-powered devices work well if you have time for longer sessions. Think about your budget, available space, and whether convenience or maximum power is your priority.
What Warranty do Streamshop devices Come With?
All Streamshop devices come with a minimum 2-year warranty. Our SS-series red light therapy panels come with a 3-year warranty, reflecting the premium build quality and longevity of the product.
What Does the Warranty Cover?
The warranty covers manufacturing defects and faults that occur under normal use conditions. It does not cover physical damage, misuse, unauthorised modifications, or general wear from normal use.
How do I Make a Warranty Claim?
Contact our customer service team with your order details and a description of the fault. We will assess the claim and arrange a repair or replacement as quickly as possible.
What Happens After the Warranty Period?
We still want to help. Contact our team after the warranty period and we will do our best to support you with repairs or replacement parts where possible.
Are There any Contraindications that I Should be Aware of?
Red light therapy is not recommended for pregnant or breastfeeding women, people with active or suspected cancer, those with photosensitive conditions, anyone taking medication that causes light sensitivity, and those with epilepsy or seizure history. This is a general guideline only and if you are unsure please consult your healthcare provider before use.
Is Red Light Therapy Safe?
Yes, red light therapy is non-invasive, painless, and considered safe for most people when used as directed. Our devices emit no EMF radiation, and red light therapy itself has been extensively studied and used in both clinical and home settings worldwide.
Do I Need to Wear Eye Protection?
We recommend avoiding direct eye exposure during use. Protective eyewear is included with devices that emit higher intensity light. Always follow the safety guidelines provided with your specific device.
Can I Use Red Light Therapy Every day?
Daily use is safe for most people and many of our customers use their devices daily as part of their wellness routine. Always follow the session length and frequency guidelines included with your device.
