What Does Class IIa Medical Grade Mean?
Class IIa is a medical device classification granted by the Therapeutic Goods Administration (TGA) in Australia, the same regulatory body that oversees prescription medications and medical equipment. A Class IIa classification means the device has been independently assessed and registered as a therapeutic medical device, meeting strict standards for safety, quality, and clinical effectiveness. This is a significantly higher standard than general consumer wellness devices, which do not require TGA registration. When you purchase a Class IIa device from StreamShop, you can be confident it has been held to the highest level of scrutiny available for therapeutic devices in Australia.
Are These Devices Genuinely Medical Grade?
Yes. Our Class IIa devices are registered on the Australian Register of Therapeutic Goods (ARTG) under ARTG number 452667. This is a publicly verifiable registration that confirms the device has met the TGA's requirements for safety, quality, and therapeutic effectiveness. You can view the live ARTG listing at www.tga.gov.au/resources/artg to verify this yourself. We believe transparency is important, and we encourage customers to check the registration directly rather than simply taking our word for it.
What Is the Difference Between Class IIa and Standard Red Light Therapy Devices?
The primary difference is the level of regulatory scrutiny and verification each device has undergone. Standard red light therapy devices are consumer wellness products that do not require TGA registration or independent clinical assessment before being sold in Australia. Class IIa medical grade devices have been independently assessed by the TGA and registered as therapeutic medical devices, meaning their wavelengths, power output, and safety claims have been verified against strict clinical standards. In practical terms this means greater confidence in the device's specifications, therapeutic effectiveness, and long term safety for regular use.
Who Are These Devices Best Suited For?
Class IIa medical grade devices are best suited for customers who want the highest level of confidence in their red light therapy device, those dealing with more significant therapeutic concerns such as chronic pain, serious skin conditions, or advanced recovery needs, healthcare professionals or clinics looking for TGA registered devices for client use, and customers who have tried standard red light therapy devices and are ready to upgrade to a more clinically advanced option. They are also well suited for anyone who simply wants the peace of mind that comes with purchasing a device that has been independently verified by Australia's peak therapeutic goods regulator.
What Conditions Can They Help With?
Our Class IIa medical grade devices are designed to support a wide range of therapeutic concerns. These include chronic pain and inflammation, muscle and joint recovery, skin rejuvenation and anti-aging, collagen stimulation and wound healing, hair loss and scalp health, and general wellness and energy. Because these devices operate at clinically verified power levels with validated wavelengths, they are particularly well suited for customers with more significant or persistent concerns who require a higher therapeutic output than standard consumer devices can reliably deliver.
Which Device Is Right for Me?
The right Class IIa device depends on your primary therapeutic goal and how you plan to use it. For targeted skin rejuvenation and advanced anti-aging, our Class IIa laser mask with 1064nm near-infrared delivers deep tissue penetration at a clinical level. For pain relief, recovery, and full body wellness, our Class IIa panels offer comprehensive coverage with verified therapeutic output. For professional or clinical use, our commercial beds represent the pinnacle of our range and are designed for high volume therapeutic environments. Still unsure? Reach out to our team at hello@streamshopau.com or on +61 467 816 375 and we will help you find the right device for your specific needs.
What is Your Returns Policy?
We offer a 60-day money-back guarantee on all Streamshop devices. If you are not completely satisfied, contact our team within 60 days of receiving your order and we will take care of it. Please read our full returns policy for more details.
Who Covers Return Shipping Costs?
If the item is faulty or damaged we cover the return shipping cost. If you are returning for change of mind, return shipping is at your expense.
How Long Does a Refund Take to Process?
Once your return is received and inspected, refunds are typically processed within 3 to 5 business days back to your original payment method.
What if my Device Arrives Damaged?
Start by identifying your primary goal and how you'll realistically use it. Facial masks are designed specifically for skin rejuvenation, anti-aging, and complexion improvements. Handheld devices work well for targeting localized pain points like shoulders, knees, or specific muscle groups. Wearable wraps treat joints and problem areas hands-free, so you can continue working or relaxing during treatment. Panels offer the most flexibility since you can treat multiple body areas in one session, face one day, back the next. For comprehensive wellness, athletic recovery, or treating large areas efficiently, full-body mats and beds provide complete coverage in shorter timeframes. Device power also matters: higher irradiance (>100mW/cm²) delivers therapeutic doses faster but typically costs more, while lower-powered devices work well if you have time for longer sessions. Think about your budget, available space, and whether convenience or maximum power is your priority.
What Warranty do Streamshop devices Come With?
All Streamshop devices come with a minimum 2-year warranty. Our SS-series red light therapy panels come with a 3-year warranty, reflecting the premium build quality and longevity of the product.
What Does the Warranty Cover?
The warranty covers manufacturing defects and faults that occur under normal use conditions. It does not cover physical damage, misuse, unauthorised modifications, or general wear from normal use.
How do I Make a Warranty Claim?
Contact our customer service team with your order details and a description of the fault. We will assess the claim and arrange a repair or replacement as quickly as possible.
What Happens After the Warranty Period?
We still want to help. Contact our team after the warranty period and we will do our best to support you with repairs or replacement parts where possible.
Are There any Contraindications that I Should be Aware of?
Red light therapy is not recommended for pregnant or breastfeeding women, people with active or suspected cancer, those with photosensitive conditions, anyone taking medication that causes light sensitivity, and those with epilepsy or seizure history. This is a general guideline only and if you are unsure please consult your healthcare provider before use.
Is Red Light Therapy Safe?
Yes, red light therapy is non-invasive, painless, and considered safe for most people when used as directed. Our devices emit no EMF radiation, and red light therapy itself has been extensively studied and used in both clinical and home settings worldwide.
Do I Need to Wear Eye Protection?
We recommend avoiding direct eye exposure during use. Protective eyewear is included with devices that emit higher intensity light. Always follow the safety guidelines provided with your specific device.
Can I Use Red Light Therapy Every day?
Daily use is safe for most people and many of our customers use their devices daily as part of their wellness routine. Always follow the session length and frequency guidelines included with your device.
What Does Class IIa Medical Grade Mean?
Class IIa is a medical device classification granted by the Therapeutic Goods Administration (TGA) in Australia, the same regulatory body that oversees prescription medications and medical equipment. A Class IIa classification means the device has been independently assessed and registered as a therapeutic medical device, meeting strict standards for safety, quality, and clinical effectiveness. This is a significantly higher standard than general consumer wellness devices, which do not require TGA registration. When you purchase a Class IIa device from StreamShop, you can be confident it has been held to the highest level of scrutiny available for therapeutic devices in Australia.
Are These Devices Genuinely Medical Grade?
Yes. Our Class IIa devices are registered on the Australian Register of Therapeutic Goods (ARTG) under ARTG number 452667. This is a publicly verifiable registration that confirms the device has met the TGA's requirements for safety, quality, and therapeutic effectiveness. You can view the live ARTG listing at www.tga.gov.au/resources/artg to verify this yourself. We believe transparency is important, and we encourage customers to check the registration directly rather than simply taking our word for it.
What Is the Difference Between Class IIa and Standard Red Light Therapy Devices?
The primary difference is the level of regulatory scrutiny and verification each device has undergone. Standard red light therapy devices are consumer wellness products that do not require TGA registration or independent clinical assessment before being sold in Australia. Class IIa medical grade devices have been independently assessed by the TGA and registered as therapeutic medical devices, meaning their wavelengths, power output, and safety claims have been verified against strict clinical standards. In practical terms this means greater confidence in the device's specifications, therapeutic effectiveness, and long term safety for regular use.
Who Are These Devices Best Suited For?
Class IIa medical grade devices are best suited for customers who want the highest level of confidence in their red light therapy device, those dealing with more significant therapeutic concerns such as chronic pain, serious skin conditions, or advanced recovery needs, healthcare professionals or clinics looking for TGA registered devices for client use, and customers who have tried standard red light therapy devices and are ready to upgrade to a more clinically advanced option. They are also well suited for anyone who simply wants the peace of mind that comes with purchasing a device that has been independently verified by Australia's peak therapeutic goods regulator.
What Conditions Can They Help With?
Our Class IIa medical grade devices are designed to support a wide range of therapeutic concerns. These include chronic pain and inflammation, muscle and joint recovery, skin rejuvenation and anti-aging, collagen stimulation and wound healing, hair loss and scalp health, and general wellness and energy. Because these devices operate at clinically verified power levels with validated wavelengths, they are particularly well suited for customers with more significant or persistent concerns who require a higher therapeutic output than standard consumer devices can reliably deliver.
Which Device Is Right for Me?
The right Class IIa device depends on your primary therapeutic goal and how you plan to use it. For targeted skin rejuvenation and advanced anti-aging, our Class IIa laser mask with 1064nm near-infrared delivers deep tissue penetration at a clinical level. For pain relief, recovery, and full body wellness, our Class IIa panels offer comprehensive coverage with verified therapeutic output. For professional or clinical use, our commercial beds represent the pinnacle of our range and are designed for high volume therapeutic environments. Still unsure? Reach out to our team at hello@streamshopau.com or on +61 467 816 375 and we will help you find the right device for your specific needs.
What is Your Returns Policy?
We offer a 60-day money-back guarantee on all Streamshop devices. If you are not completely satisfied, contact our team within 60 days of receiving your order and we will take care of it. Please read our full returns policy for more details.
Who Covers Return Shipping Costs?
If the item is faulty or damaged we cover the return shipping cost. If you are returning for change of mind, return shipping is at your expense.
How Long Does a Refund Take to Process?
Once your return is received and inspected, refunds are typically processed within 3 to 5 business days back to your original payment method.
What if my Device Arrives Damaged?
Start by identifying your primary goal and how you'll realistically use it. Facial masks are designed specifically for skin rejuvenation, anti-aging, and complexion improvements. Handheld devices work well for targeting localized pain points like shoulders, knees, or specific muscle groups. Wearable wraps treat joints and problem areas hands-free, so you can continue working or relaxing during treatment. Panels offer the most flexibility since you can treat multiple body areas in one session, face one day, back the next. For comprehensive wellness, athletic recovery, or treating large areas efficiently, full-body mats and beds provide complete coverage in shorter timeframes. Device power also matters: higher irradiance (>100mW/cm²) delivers therapeutic doses faster but typically costs more, while lower-powered devices work well if you have time for longer sessions. Think about your budget, available space, and whether convenience or maximum power is your priority.
What Warranty do Streamshop devices Come With?
All Streamshop devices come with a minimum 2-year warranty. Our SS-series red light therapy panels come with a 3-year warranty, reflecting the premium build quality and longevity of the product.
What Does the Warranty Cover?
The warranty covers manufacturing defects and faults that occur under normal use conditions. It does not cover physical damage, misuse, unauthorised modifications, or general wear from normal use.
How do I Make a Warranty Claim?
Contact our customer service team with your order details and a description of the fault. We will assess the claim and arrange a repair or replacement as quickly as possible.
What Happens After the Warranty Period?
We still want to help. Contact our team after the warranty period and we will do our best to support you with repairs or replacement parts where possible.
Are There any Contraindications that I Should be Aware of?
Red light therapy is not recommended for pregnant or breastfeeding women, people with active or suspected cancer, those with photosensitive conditions, anyone taking medication that causes light sensitivity, and those with epilepsy or seizure history. This is a general guideline only and if you are unsure please consult your healthcare provider before use.
Is Red Light Therapy Safe?
Yes, red light therapy is non-invasive, painless, and considered safe for most people when used as directed. Our devices emit no EMF radiation, and red light therapy itself has been extensively studied and used in both clinical and home settings worldwide.
Do I Need to Wear Eye Protection?
We recommend avoiding direct eye exposure during use. Protective eyewear is included with devices that emit higher intensity light. Always follow the safety guidelines provided with your specific device.
Can I Use Red Light Therapy Every day?
Daily use is safe for most people and many of our customers use their devices daily as part of their wellness routine. Always follow the session length and frequency guidelines included with your device.
