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FDA Cleared + Class IIa Medical Options
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2000+ Happy Customers

FAQ

What Is Red Light Therapy and Does It Really Work?

Red light therapy uses 630-660nm (red) and 810-1060nm (near-infrared) wavelengths to stimulate cellular energy production in mitochondria. Clinical studies support its effectiveness for collagen production, inflammation reduction, pain relief, and muscle recovery. Results typically appear within 4-12 weeks with consistent use of quality devices.

What Makes a Red Light Therapy Device Medical Grade in Australia?

Medical-grade devices hold TGA registration as Class IIa medical devices in Australia or FDA clearance in the US, meeting strict therapeutic standards. They use clinically validated wavelengths with verified specifications rather than inflated marketing claims, and feature quality LEDs with proper EMF shielding and longer lifespans.

What Is the Difference Between Red Light and Near-Infrared?

Red light (630-660nm) and near-infrared (810-1060nm) are the two primary wavelengths used in light therapy, and while they work through the same cellular mechanism they target different depths of tissue.

Red light operates at a shorter wavelength and is absorbed primarily by the skin's surface layers, making it most effective for skin rejuvenation, collagen stimulation, acne reduction, and improving overall skin tone and texture.

Near-infrared operates at a longer wavelength that the naked eye cannot see, allowing it to penetrate deeper into muscle, joint, and connective tissue. This makes it particularly effective for pain relief, inflammation reduction, muscle recovery, and deeper therapeutic applications.

Many StreamShop devices combine both wavelengths in a single treatment so you can benefit from surface skin improvements and deeper tissue repair at the same time.

When Will I See Results From Red Light Therapy?

Pain relief and inflammation reduction often appear within 1-2 weeks. Skin texture improvements show around 4-6 weeks. Significant collagen production and deep tissue repair take 8-12 weeks. Results depend on device power, consistency (3-5 sessions weekly), and your individual response. Higher-powered devices (>100mW/cm²) generally deliver results faster.

How Long and How Often Should I Use Red Light Therapy?

Session length depends on device power. Devices over 100mW/cm² work well at 10-15 minutes per area, while lower-powered devices need 15-20 minutes. Position yourself 15-30cm from panels. For skin health use 3-5 times weekly, pain management daily then 3-5 times weekly, and athletic recovery 4-6 times weekly.

How Do I Choose the Right Red Light Therapy Device?

Start by identifying your primary goal and how you will realistically use it. Facial masks are designed specifically for skin rejuvenation, anti-aging, and complexion improvements. Handheld devices work well for targeting localised pain points like shoulders, knees, or specific muscle groups. Wearable wraps treat joints and problem areas hands-free, so you can continue working or relaxing during treatment. Panels offer the most flexibility since you can treat multiple body areas in one session, face one day, back the next. For comprehensive wellness, athletic recovery, or treating large areas efficiently, full-body mats and beds provide complete coverage in shorter timeframes. Device power also matters: higher irradiance (greater than 100mW/cm2) delivers therapeutic doses faster but typically costs more, while lower-powered devices work well if you have time for longer sessions. Think about your budget, available space, and whether convenience or maximum power is your priority.

Still unsure? Take our free product quiz or reach out to our team at hello@streamshopau.com and we will point you in the right direction.

What is Your Returns Policy?

We offer a 60-day money-back guarantee on all Streamshop devices. If you are not completely satisfied, contact our team within 60 days of receiving your order and we will take care of it. Please read our full returns policy for more details.

Who Covers Return Shipping Costs?

If the item is faulty or damaged we cover the return shipping cost. If you are returning for change of mind, return shipping is at your expense.

How Long Does a Refund Take to Process?

Once your return is received and inspected, refunds are typically processed within 3 to 5 business days back to your original payment method.

What if my Device Arrives Damaged?

Start by identifying your primary goal and how you'll realistically use it. Facial masks are designed specifically for skin rejuvenation, anti-aging, and complexion improvements. Handheld devices work well for targeting localized pain points like shoulders, knees, or specific muscle groups. Wearable wraps treat joints and problem areas hands-free, so you can continue working or relaxing during treatment. Panels offer the most flexibility since you can treat multiple body areas in one session, face one day, back the next. For comprehensive wellness, athletic recovery, or treating large areas efficiently, full-body mats and beds provide complete coverage in shorter timeframes. Device power also matters: higher irradiance (>100mW/cm²) delivers therapeutic doses faster but typically costs more, while lower-powered devices work well if you have time for longer sessions. Think about your budget, available space, and whether convenience or maximum power is your priority.

What Warranty do Streamshop devices Come With?

All Streamshop devices come with a minimum 2-year warranty. Our SS-series red light therapy panels come with a 3-year warranty, reflecting the premium build quality and longevity of the product.

What Does the Warranty Cover?

The warranty covers manufacturing defects and faults that occur under normal use conditions. It does not cover physical damage, misuse, unauthorised modifications, or general wear from normal use.

How do I Make a Warranty Claim?

Contact our customer service team with your order details and a description of the fault. We will assess the claim and arrange a repair or replacement as quickly as possible.

What Happens After the Warranty Period?

We still want to help. Contact our team after the warranty period and we will do our best to support you with repairs or replacement parts where possible.

Are There any Contraindications that I Should be Aware of?

Red light therapy is not recommended for pregnant or breastfeeding women, people with active or suspected cancer, those with photosensitive conditions, anyone taking medication that causes light sensitivity, and those with epilepsy or seizure history. This is a general guideline only and if you are unsure please consult your healthcare provider before use.

Is Red Light Therapy Safe?

Yes, red light therapy is non-invasive, painless, and considered safe for most people when used as directed. Our devices emit no EMF radiation, and red light therapy itself has been extensively studied and used in both clinical and home settings worldwide.

Do I Need to Wear Eye Protection?

We recommend avoiding direct eye exposure during use. Protective eyewear is included with devices that emit higher intensity light. Always follow the safety guidelines provided with your specific device.

Can I Use Red Light Therapy Every day?

Daily use is safe for most people and many of our customers use their devices daily as part of their wellness routine. Always follow the session length and frequency guidelines included with your device.

What Is Red Light Therapy and Does It Really Work?

Red light therapy uses 630-660nm (red) and 810-1060nm (near-infrared) wavelengths to stimulate cellular energy production in mitochondria. Clinical studies support its effectiveness for collagen production, inflammation reduction, pain relief, and muscle recovery. Results typically appear within 4-12 weeks with consistent use of quality devices.

What Makes a Red Light Therapy Device Medical Grade in Australia?

Medical-grade devices hold TGA registration as Class IIa medical devices in Australia or FDA clearance in the US, meeting strict therapeutic standards. They use clinically validated wavelengths with verified specifications rather than inflated marketing claims, and feature quality LEDs with proper EMF shielding and longer lifespans.

What Is the Difference Between Red Light and Near-Infrared?

Red light (630-660nm) and near-infrared (810-1060nm) are the two primary wavelengths used in light therapy, and while they work through the same cellular mechanism they target different depths of tissue.

Red light operates at a shorter wavelength and is absorbed primarily by the skin's surface layers, making it most effective for skin rejuvenation, collagen stimulation, acne reduction, and improving overall skin tone and texture.

Near-infrared operates at a longer wavelength that the naked eye cannot see, allowing it to penetrate deeper into muscle, joint, and connective tissue. This makes it particularly effective for pain relief, inflammation reduction, muscle recovery, and deeper therapeutic applications.

Many StreamShop devices combine both wavelengths in a single treatment so you can benefit from surface skin improvements and deeper tissue repair at the same time.

When Will I See Results From Red Light Therapy?

Pain relief and inflammation reduction often appear within 1-2 weeks. Skin texture improvements show around 4-6 weeks. Significant collagen production and deep tissue repair take 8-12 weeks. Results depend on device power, consistency (3-5 sessions weekly), and your individual response. Higher-powered devices (>100mW/cm²) generally deliver results faster.

How Long and How Often Should I Use Red Light Therapy?

Session length depends on device power. Devices over 100mW/cm² work well at 10-15 minutes per area, while lower-powered devices need 15-20 minutes. Position yourself 15-30cm from panels. For skin health use 3-5 times weekly, pain management daily then 3-5 times weekly, and athletic recovery 4-6 times weekly.

How Do I Choose the Right Red Light Therapy Device?

Start by identifying your primary goal and how you will realistically use it. Facial masks are designed specifically for skin rejuvenation, anti-aging, and complexion improvements. Handheld devices work well for targeting localised pain points like shoulders, knees, or specific muscle groups. Wearable wraps treat joints and problem areas hands-free, so you can continue working or relaxing during treatment. Panels offer the most flexibility since you can treat multiple body areas in one session, face one day, back the next. For comprehensive wellness, athletic recovery, or treating large areas efficiently, full-body mats and beds provide complete coverage in shorter timeframes. Device power also matters: higher irradiance (greater than 100mW/cm2) delivers therapeutic doses faster but typically costs more, while lower-powered devices work well if you have time for longer sessions. Think about your budget, available space, and whether convenience or maximum power is your priority.

Still unsure? Take our free product quiz or reach out to our team at hello@streamshopau.com and we will point you in the right direction.

What is Your Returns Policy?

We offer a 60-day money-back guarantee on all Streamshop devices. If you are not completely satisfied, contact our team within 60 days of receiving your order and we will take care of it. Please read our full returns policy for more details.

Who Covers Return Shipping Costs?

If the item is faulty or damaged we cover the return shipping cost. If you are returning for change of mind, return shipping is at your expense.

How Long Does a Refund Take to Process?

Once your return is received and inspected, refunds are typically processed within 3 to 5 business days back to your original payment method.

What if my Device Arrives Damaged?

Start by identifying your primary goal and how you'll realistically use it. Facial masks are designed specifically for skin rejuvenation, anti-aging, and complexion improvements. Handheld devices work well for targeting localized pain points like shoulders, knees, or specific muscle groups. Wearable wraps treat joints and problem areas hands-free, so you can continue working or relaxing during treatment. Panels offer the most flexibility since you can treat multiple body areas in one session, face one day, back the next. For comprehensive wellness, athletic recovery, or treating large areas efficiently, full-body mats and beds provide complete coverage in shorter timeframes. Device power also matters: higher irradiance (>100mW/cm²) delivers therapeutic doses faster but typically costs more, while lower-powered devices work well if you have time for longer sessions. Think about your budget, available space, and whether convenience or maximum power is your priority.

What Warranty do Streamshop devices Come With?

All Streamshop devices come with a minimum 2-year warranty. Our SS-series red light therapy panels come with a 3-year warranty, reflecting the premium build quality and longevity of the product.

What Does the Warranty Cover?

The warranty covers manufacturing defects and faults that occur under normal use conditions. It does not cover physical damage, misuse, unauthorised modifications, or general wear from normal use.

How do I Make a Warranty Claim?

Contact our customer service team with your order details and a description of the fault. We will assess the claim and arrange a repair or replacement as quickly as possible.

What Happens After the Warranty Period?

We still want to help. Contact our team after the warranty period and we will do our best to support you with repairs or replacement parts where possible.

Are There any Contraindications that I Should be Aware of?

Red light therapy is not recommended for pregnant or breastfeeding women, people with active or suspected cancer, those with photosensitive conditions, anyone taking medication that causes light sensitivity, and those with epilepsy or seizure history. This is a general guideline only and if you are unsure please consult your healthcare provider before use.

Is Red Light Therapy Safe?

Yes, red light therapy is non-invasive, painless, and considered safe for most people when used as directed. Our devices emit no EMF radiation, and red light therapy itself has been extensively studied and used in both clinical and home settings worldwide.

Do I Need to Wear Eye Protection?

We recommend avoiding direct eye exposure during use. Protective eyewear is included with devices that emit higher intensity light. Always follow the safety guidelines provided with your specific device.

Can I Use Red Light Therapy Every day?

Daily use is safe for most people and many of our customers use their devices daily as part of their wellness routine. Always follow the session length and frequency guidelines included with your device.